Terms of Use

These Terms of Use ("Terms") are an agreement between you and Fast Resources and Management for Information Technology Company (trading as FRESME), the provider of Tadbir ERP ("FRESME", "we", "us" or "our"). They govern your access to and use of Tadbir ERP, a cloud-based enterprise resource planning platform hosted on servers in Saudi Arabia. By registering for, accessing, or using Tadbir ERP, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are accessing the platform on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms. If you do not agree to any part of these Terms, please discontinue use of the platform immediately.

Tadbir is provided for business use. By subscribing you confirm you act for a business, not as a consumer.

We may update these Terms from time to time. We will tell you about any material change by e-mail or in the product at least 30 days before it takes effect. If you do not accept the change, you may cancel your subscription before it takes effect. The date of the most recent revision is shown at the top of this page.

Tadbir ERP is provided on an "as is" and "as available" basis. While we strive to maintain the highest standards of accuracy, reliability, and performance, FRESME does not warrant that the platform will be error-free, continuously available, or free from security vulnerabilities at all times.

All financial reports, analytics, dashboards, and data outputs generated by the platform are for informational and operational purposes only. They should not be solely relied upon for business-critical decisions without appropriate internal review and professional judgement.

ZATCA e-invoicing and compliance features are built in accordance with the regulations applicable at the time of development. It remains the client's responsibility to ensure their use of the platform aligns with all applicable Saudi regulatory requirements at all times, including any updates issued by the Zakat, Tax and Customs Authority (ZATCA).

Third-party integrations, payment gateways, and external services accessed through the platform are subject to their own terms and privacy policies. FRESME is not responsible for the availability, accuracy, or conduct of any third-party service.

To the maximum extent permitted by applicable law, FRESME and its officers, employees, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or loss of business opportunity — arising from your use of or inability to use Tadbir ERP.

Our total cumulative liability to you for any and all claims arising out of or related to these Terms or the platform shall not exceed the total subscription fees paid by you to FRESME in the twelve (12) months immediately preceding the event giving rise to the liability.

This limitation applies regardless of the form or theory of the claim — whether based in contract, warranty, tort (including negligence), strict liability, or any other legal or equitable theory — and even if FRESME has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including for fraud or wilful misconduct.

All content, software, design elements, and intellectual property within Tadbir ERP — including but not limited to source code, algorithms, user interface designs, documentation, brand assets, logos, and trademarks — are the exclusive property of FRESME and are protected under applicable intellectual-property laws and international intellectual-property conventions.

Subject to your compliance with these Terms and the timely payment of applicable subscription fees, FRESME grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your internal business operations during the term of your active subscription.

You may not copy, reproduce, distribute, publicly display, modify, reverse-engineer, decompile, disassemble, or create derivative works from any part of the platform, its source code, or its content without the prior written consent of FRESME.

If you believe that content on the platform infringes your copyright, please notify us in writing at legal@tadbirerp.com with a description of the alleged infringement and the relevant details. We will investigate and respond in accordance with applicable law.

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, Service Level Agreement (SLA), Data Processing Agreement (DPA) and any order form or subscription agreement between you and FRESME, constitute the entire agreement between you and FRESME with respect to your access to and use of Tadbir ERP. They supersede all prior agreements, understandings, or representations on the same subject matter. If these documents conflict, they apply in this order: (1) the order form or subscription agreement; (2) the DPA, for personal data; (3) the SLA, for service availability; (4) these Terms; (5) our policies.

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising in connection with these Terms or the platform shall be subject to the exclusive jurisdiction of the competent courts of Saudi Arabia.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any breach shall be deemed a continuing waiver of that or any other breach.

For any questions about these Terms, please contact us at legal@tadbirerp.com or visit our Support Center.